These Terms & Conditions apply to all bookings made with Sydney Photobooth Rentals (“we”, “us”, “our”). By accepting a quote, paying a deposit, or otherwise confirming a booking, the client (“you”, “your”, “Client”) agrees to these Terms & Conditions.

1. Definitions

1.1 Services means the photo booth, 360 video booth, attendant services, setup, pack down, digital sharing, printing, backdrop, props, and any other inclusions specified in your quote, invoice, or booking confirmation.
1.2 Event Date means the date on which the Services are to be provided.
1.3 Venue means the event location nominated by the Client.
1.4 Hire Time means the agreed period during which the booth is available for guest use, excluding setup and pack down unless otherwise stated.
1.5 Idle Time means time where the booth is set up and reserved for the Client but is not operating for guest use at the Client’s request.

1A. Precedence of Terms

These Terms & Conditions prevail over any conflicting terms or conditions contained in any purchase order, booking form, email, event brief, or other customer documentation, unless we expressly agree otherwise in writing.

2. Bookings, Deposits and Payments

2.1 A quote is an invitation to treat only and is valid for the period stated on the quote, or if no period is stated, for 30 days from the date of issue.
2.2 A binding contract is formed when we confirm the booking in writing, receive the required deposit, or otherwise accept the booking, whichever occurs first.
2.3 A booking is not confirmed until we have issued a quote or invoice and received the required deposit.
2.4 A 50% deposit is required to secure the booking.
2.5 The remaining balance must be paid no later than one calendar month before the Event Date.
2.6 If the balance is not paid by the due date, we reserve the right to suspend, cancel, or refuse to provide the Services.
2.7 If the Client is in material breach of these Terms, including non-payment, failure to provide required event details, or failure to meet venue or access requirements, we may suspend or withhold Services until the breach is remedied, without limiting any other rights available to us.
2.8 All prices are in Australian Dollars and include GST unless otherwise stated.
2.9 Additional charges may apply for optional extras, additional hours, travel beyond the included travel area, idle time, parking, tolls, venue-specific access costs, or custom items requested by the Client.
2.10 If any amount remains unpaid for more than 7 days after the due date, we may charge interest on the overdue amount at 8% per annum, calculated daily, together with any reasonable costs incurred in recovering the debt.
2.11 Where payment has been made by credit card or another third-party payment provider, any refund may be reduced by non-refundable payment processing fees charged to us by that provider, to the extent permitted by law.

3. Cancellations and Changes

3.1 All cancellations or requested booking changes must be made in writing.
3.2 If the Client cancels the booking, the following applies unless otherwise stated in the quote:

• more than 30 days before the Event Date: the deposit is non-refundable, but any additional amounts paid may be refunded at our discretion less any unrecoverable costs already incurred;
• 30 days or less before the Event Date: amounts paid may be non-refundable due to the reserved date, scheduling commitments, and preparation costs.
  3.3 If the Client requests a change of Event Date, we will try to accommodate the request, subject to availability. Additional charges may apply.
  3.4 If we are unable to provide the Services due to circumstances within our control, our liability will be limited to resupplying the Services or refunding amounts paid for the affected Services.

4. Hire Time, Setup and Pack Down

4.1 Our standard packages include a minimum hire period of 3 hours, unless otherwise stated in writing.
4.2 Additional hire time may be added at $100 per hour, subject to availability.
4.3 Setup and pack down occur outside the booked Hire Time, so the Client receives the full booked hire period for guest use.
4.4 We generally require access to the Venue 1 to 1.5 hours before the Hire Time commences for setup.
4.5 If the event runs overtime and we are able to continue operating, extra time will be charged at the applicable hourly rate.
4.6 Delays caused by the Venue, the Client, guests, other suppliers, or restricted access do not extend the agreed Hire Time unless otherwise agreed by us in writing.
4.7 Where the Client requests early setup, delayed pack down, or extended idle periods, additional fees may apply.

5. Venue, Access and Client Requirements

5.1 The Client is responsible for ensuring the Venue is suitable for the booked Services.
5.2 The Client must provide:

• a level setup area;
• approximately 2m x 2m to 3m x 3m of space, depending on the booth type and setup;
• access to one standard 240V / 10A power outlet near the setup area;
• suitable access for loading, unloading, setup and pack down.
  5.3 If the setup location is above ground level, lift access is required unless we agree otherwise in writing.
  5.4 If the event is outdoors, the Client must ensure there is suitable cover protecting the equipment, staff and guests from sun, wind and rain, as well as access to power.
  5.5 We reserve the right to refuse or modify an outdoor setup if weather conditions or site conditions present a safety or operational risk.
  5.6 The Client must provide accurate Venue details and notify us of any access restrictions, stairs, loading dock requirements, bump-in times, parking limitations, or other conditions that may affect setup or operation.
  5.7 Any parking fees, tolls, loading dock charges, access pass fees, security escort fees, venue-imposed access charges, or other third-party costs reasonably incurred in connection with the booking may be charged to the Client.
  5.8 The Client is responsible for obtaining any permissions, approvals, or consents required from the Venue or any third party for setup, operation, power access, bump-in, bump-out, parking, loading access, outdoor cover, and use of the Services at the Venue.
  5.9 We are not responsible for any inability to provide the Services arising from the Client’s failure to obtain required Venue permissions or approvals.
  5.10 If setup, operation, or pack down is delayed, prevented, or materially affected because of incorrect Venue details, unavailable access, inaccessible loading areas, missing lift access, inadequate space, lack of power, lack of suitable outdoor cover, restricted bump-in times, or the absence of a responsible contact person, additional charges may apply and no refund will be payable for any lost Hire Time or inability to provide part or all of the Services caused by those circumstances.

6. Travel

6.1 Travel is included for venues located within 20 km of Arncliffe, NSW.
6.2 For venues beyond this area, additional travel fees may apply. Please contact us for a quote.
6.3 Any special travel requirements, remote locations, ferry access, unusual loading conditions, or venue access restrictions may incur additional charges.

7. Booth Operation and Attendant

7.1 An attendant is included with attended packages.
7.2 The attendant is responsible for operating the booth, assisting guests, and taking reasonable steps to keep the service running smoothly throughout the event.
7.3 The booth may be temporarily paused during formalities such as speeches, presentations, first dances, or other moments where operation would be disruptive or unnecessary.
7.4 The attendant may also take short breaks where reasonably required. During this time, the booth may remain available in self-serve mode where appropriate, or may be temporarily paused if leaving it unattended would be unsafe or unsuitable.
7.5 Any such pause or break does not extend the agreed Hire Time.

8. Equipment Use, Conduct and Safety

8.1 The Client must ensure a safe environment for our staff, equipment and guests.
8.2 We reserve the right to suspend or refuse operation where safety is compromised, including due to:

• abusive or threatening behaviour;
• excessive intoxication;
• unsafe crowd behaviour;
• misuse of the booth, printer, props, backdrop, platform or other equipment;
• unsupervised children using equipment in an unsafe manner.
  8.3 Children must be supervised by a responsible adult at all times.
  8.4 No food, drinks, cigarettes, vaping devices, or other substances are permitted on or immediately around the booth equipment.
  8.5 The Client is responsible for any loss or damage caused by the Client, guests, Venue staff, or third parties at the event, fair wear and tear excepted.
  8.6 If operation is suspended because of unsafe or inappropriate conduct, no refund will be payable for unused Hire Time.

9. 360 Video Booth Safety

9.1 Guests using the 360 Video Booth must follow all instructions given by our attendant.
9.2 For safety reasons, guests must not jump on, rock, overload, or misuse the 360 platform or surrounding equipment.
9.3 We reserve the right to limit the number of guests using the 360 platform at one time based on safety, space, and equipment requirements.
9.4 The 360 Video Booth may not be suitable for all guests, including those wearing unstable footwear, those with mobility concerns, or those affected by intoxication.
9.5 We may refuse access to the 360 Video Booth if, in our opinion, use of the equipment presents a safety risk to any person or to the equipment itself.
9.6 The Client is responsible for ensuring guests behave safely around the 360 Video Booth area.
9.7 No refund will be payable for reduced use of the 360 Video Booth where operation is restricted or paused for safety reasons.

10. Prints, Digital Sharing and Online Gallery

10.1 Package inclusions depend on the package selected and will be as set out in the quote or booking confirmation.
10.2 Digital-only packages do not include hard copy prints.
10.3 Print-inclusive packages include prints only as specified in the booked package.
10.4 Digital sharing features, including QR downloads, email or SMS sharing, depend on available internet, mobile network, Venue conditions, and third-party service performance. We are not responsible for delays caused by poor signal or external service issues.
10.5 We will use reasonable efforts to provide an online gallery after the event. Unless otherwise stated, gallery access will be available for 30 days.
10.6 The Client is responsible for downloading any required content before gallery expiry.
10.7 We are not liable for indirect loss arising from temporary technical issues affecting uploads, downloads, message delivery, or access to third-party sharing platforms.

10A. Substitution of Equipment or Inclusions

10A.1 We may substitute equivalent equipment, materials, backdrops, props, printers, lighting, attendants, or other inclusions where reasonably necessary due to unavailability, breakdown, safety concerns, transport issues, or circumstances beyond our control.
10A.2 Any substitution will be of broadly equivalent function and standard, where reasonably possible, and will not constitute a breach of these Terms.

11. Backdrops, Props and Custom Design

11.1 Backdrops and props are included only where stated in the booked package.
11.2 Backdrop options, print templates, and digital overlays are subject to availability and reasonable production timeframes.
11.3 The Client must provide any logos, names, dates, wording, branding assets, and other required content for customisation by the deadline reasonably requested by us.
11.4 Unless otherwise agreed, all design details and materials required for custom templates, overlays, or branded content must be supplied by the Client no later than 7 days before the Event Date.
11.5 Where design approval is required, the Client must review and approve the design by the deadline advised by us. If approval is not received in time, we may proceed using the latest version, a standard design, or omit the requested customisation.
11.6 We are not responsible for errors in custom content where the Client has approved the design or failed to notify us of corrections in time.

12. Liability and Insurance

12.1 We hold public liability insurance and can provide evidence of cover on request.
12.2 To the maximum extent permitted by law, our liability arising out of or in connection with the Services is limited to the amount paid by the Client for the affected Services.
12.3 Nothing in these Terms excludes, restricts or modifies any rights or remedies the Client may have under the Australian Consumer Law or any other non-excludable law.
12.4 We are not liable for any delay, interruption, reduced performance, or inability to provide part or all of the Services where caused by events outside our reasonable control, including weather, power outages, internet failures, Venue restrictions, illness, accidents, emergencies, or third-party supplier failures.
12.5 The Client is responsible for ensuring the Venue and event environment are suitable and safe for the Services.

13. Images, Videos and Promotional Use

13.1 As part of the Services, photographs and videos may be captured during the event.
13.2 We will only use selected photos or videos for marketing or promotional purposes where permitted.
13.3 If the Client does not want any event images or videos used for promotional purposes, the Client should notify us in writing before the Event Date.
13.4 The Client is responsible for obtaining any permissions they consider necessary from guests or attendees in relation to the event and the capture of images or video.

14. Force Majeure / Events Beyond Our Control

14.1 We are not liable for failure or delay in performing the Services where this is caused by circumstances beyond our reasonable control, including severe weather, accident, illness, pandemic impacts, Venue closure, government restrictions, power outages, transport disruption, or other force majeure events.
14.2 In such circumstances, we may, at our discretion:

• reschedule the booking to a new date subject to availability; or
• provide a refund or partial refund having regard to the circumstances and costs already incurred.

15. Governing Law

15.1 These Terms are governed by the laws of New South Wales, Australia.
15.2 Any dispute arising in connection with these Terms or the Services is subject to the exclusive jurisdiction of the courts of New South Wales.

16. Entire Agreement

16.1 These Terms, together with the accepted quote, invoice, and booking confirmation, form the entire agreement between the parties in relation to the Services.
16.2 Any amendments must be agreed in writing.

17. Notices

17.1 Any notice under these Terms must be in writing and may be given by email or any other method agreed between the parties.
17.2 A notice sent by email is taken to be received when sent, unless the sender receives an automated message indicating delivery failure.
17.3 The Client is responsible for ensuring their contact details are current and correct.

18. Privacy

18.1 We handle personal information in accordance with our Privacy Policy, as updated from time to time and published on our website.
18.2 By making a booking or enquiry, the Client authorises us to collect, store, use, and disclose personal information as reasonably required to provide the Services, manage bookings, process payments, communicate with the Client, and comply with legal obligations.

19. Severability and Waiver

19.1 If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be read down or severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
19.2 A failure or delay by us to exercise any right under these Terms does not operate as a waiver of that right.