1. Our Commitment to Privacy
Sydney Photobooth Rentals (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, submit an enquiry, request a quote, make a booking, or otherwise interact with us.
2. What Information We Collect
We may collect and hold the following types of personal information:
Identity and contact details: name, email address, phone number, business name (if applicable), and event or billing address.
Event and booking details: event type, event date, venue name, venue address, package selected, setup requirements, access details, guest numbers, and any special requests.
Payment details: payment method, transaction history, invoice details, deposit and balance payment records.
Communication data: enquiry forms, emails, phone call details, feedback, reviews, and other correspondence with us.
Website usage data: information about how you interact with our website, including IP address, browser type, pages viewed, cookies and analytics data.
Media and event-related information: template preferences, branding details, event overlay requests, and gallery access information.
We do not store your full credit card details. Payments are processed securely through trusted third-party payment providers.
3. How We Collect Information
We collect personal information directly from you when you:
- submit an enquiry or quote request on our website
- make a booking with us
- contact us by email, phone or social media
- provide event details, branding assets or customisation requests
- subscribe to updates or promotional communications
- leave a review, testimonial or feedback
We may also collect limited information automatically through cookies, website analytics tools, tracking technologies and similar technologies to improve our website and services.
4. How We Use Your Information
We use your personal information to:
- respond to enquiries and provide quotes
- process and manage your booking
- coordinate delivery, setup, operation and pack down of our photo booth services
- communicate with you about your event, package, payments or requirements
- customise print templates, overlays and event branding
- provide gallery access and digital sharing services
- manage invoices, deposits, balances and refunds
- improve our website, services and customer experience
- measure the effectiveness of our website, advertising and marketing campaigns
- send marketing updates, offers or news if you have opted in
- comply with legal, regulatory and insurance obligations
5. Disclosure of Personal Information
We may disclose your personal information to:
- our staff, contractors or attendants involved in delivering your booking
- payment gateways, accounting software providers and IT service providers
- website hosting, cloud storage and digital gallery providers
- advertising, analytics and marketing technology providers
- insurers, legal advisers or claims handlers where required
- government, regulatory or law enforcement authorities where required by law
We do not sell, rent or trade your personal information to third parties.
Any service providers who handle personal information on our behalf are expected to maintain appropriate confidentiality and security standards.
6. Data Storage and Security
We store personal information in secure electronic systems and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.
Where personal information is stored by third-party providers, such as website hosts, payment providers, analytics platforms, advertising platforms or cloud-based systems, we take reasonable steps to ensure they use appropriate security measures.
We also take reasonable steps to destroy or permanently de-identify personal information when it is no longer required for the purpose for which it was collected, unless we are required by law to retain it.
7. Cookies, Analytics and Tracking Technologies
Our website may use cookies, pixels and similar technologies to measure traffic, understand how visitors use the website, improve user experience, and support our marketing and advertising activities.
This may include third-party tools such as Google Analytics, Meta Pixel, and other similar analytics or advertising platforms we may use from time to time.
These tools may collect information such as browser type, device information, IP address, pages visited, time spent on the website, actions taken on the website, and referral sources.
We may use this information to:
- understand website performance and visitor behaviour
- improve website content, layout and functionality
- measure the effectiveness of our advertising campaigns
- deliver more relevant advertising to people who have visited our website
You can adjust your browser settings to refuse cookies, although some parts of the website may not function properly if cookies are disabled.
8. Photos, Videos and Event Content
As part of providing our services, we may collect or process event-related media, including photos, videos, templates and digital gallery content.
Where applicable, event hosts may receive access to online galleries and digital content generated through the use of our photo booth services.
We will only use selected photos or videos for marketing or promotional purposes where permitted.
9. Access, Correction and Complaints
You may request access to the personal information we hold about you, or request that we correct it, by contacting us at info@sydneyphotoboothrentals.com.au.
If you believe we have breached your privacy or mishandled your personal information, please contact us and we will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Marketing Communications
We may send you promotional emails, updates or offers if you have opted in to receive them.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, our services or business practices.
The latest version will always be available on our website, and the “Last Updated” date at the top of this page will show when it was last revised.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Sydney Photobooth Rentals
Email: info@sydneyphotoboothrentals.com.au
Website: www.sydneyphotoboothrentals.com.au